SHIPPING & RETURNS

Shipping Policy

Shipping is currently available via UPS Overnight and 2-day, and USPS Priority (1-4 days depending on location).  If you have questions, please contact me prior to placing your order.

Local transfer requires exchanged messages prior to placing order.

Shipping is not available to states where axolotls are illegal or require permits. This includes: California, Hawaii, Maine, New Jersey, New Mexico, and Washington D.C. International shipping is not available. Any orders received with a disallowed address will be canceled and refunded. This includes all products in the store.

Return & Exchange Policy

All sales are final. No product may be returned or exhanged. 

If you find yourself unable to care for an axolotl(s) you received from me, please contact me.

Please see my DOA Policy under the FAQ for the live arrival guarantee requirements.